Frequently Asked Questions

For the latest information regarding the Commissary's response to COVID-19, including store policies, purchase limits, and store hours, visit

For CLICK2GO locations and contact information visit and click on How CLICK2GO Works.

Helpful Hints: If you encounter website performance issues please switch to a different browser to improve your CLICK2GO experience. Supporting browsers: Chrome, Edge, Firefox and Safari.

  • Select your preferred CLICK2GO Commissary Store. Search for products by name or select the department and category links to browse our virtual aisles. When you’re ready, complete checkout and choose your pickup time. For more information, including CLICK2GO participating locations, store hours and more visit How CLICK2GO works.
  • Your military ID or authorized agent card is required
  • Confirmation email
  • Your credit/debit card

Find more information including store info and holiday hours by selecting your store location on

  • Payment is collected at curbside pickup. Your total payment may be slightly different (either higher or lower) than your estimated total shown online due to random weight items such as produce and meat. Additionally, DeCA's pricing policy, similar to that of retail grocery chains providing this service, is to charge you the item price in effect on the day and time of pickup.
  • Debit, Visa, MasterCard, American Express, Discover, Commissary Gift Card and the Military Star Card.
  • We do NOT accept cash, check, EBT/WIC vouchers.
  • There is currenlty a $4.95 service fee for CLICK2GO orders.
  • There is no minimum order size or minimum dollar amount required.
  • There is a minimum six-hour lead time from the time the order is submitted to the time of curbside pickup. For example, an order submitted at 5 a.m. can be picked up the same day as early as 11 a.m. Orders placed after 11 a.m. will default to the next available pick-up time the following day.
  • If you are running late or will be unable to pick up your order, contact your CLICK2GO commissary via email or phone. That information is located on your confirmation email. The store will accommodate your schedule.
  • CLICK2GO employees are not allowed to accept tips.
  • You can cancel an order up to 4.5 hours prior to your reserved pick-up time
    1. Go to the My Orders page to see all previously placed orders
    2. Click "cancel" link for the order to be canceled
    3. Click "cancel" link
    4. Click "continue" button
  • Go to the Account Information page (under Account Dashboard) and scroll down for the option to “Opt-In for Your Receipt Preference.”
  • To input notes for specific substitution requests or to add additional comments, please click on your grocery cart at the top right hand corner of the webpage. You will then be taken to the Shopping Cart page where you can add desired comments.
  • You are able to make substitutions for all items or individual items in your order.
  • We will substitute a like item in the closest size and price of the actual item ordered.
  • If you do not approve of the substituted item it can be deleted from your order at curbside.
  • You are able to make specific substitution requests by adding notes to your order.
  • Most items sold in the commissary are available on CLICK2GO. If you know an item is sold in the store, but cannot find it on the website, ask for it in the comments box on the Shopping Cart page. And if that item is available we will add it to you order.
  • Both digital coupons on the DeCA Rewards Card and paper coupons will be accepted at time of curbside pickup and payment.
  • Returns must be handled inside the commissary at customer service.
  • If you would like us to use paper or reusable bags rather than plastic please let us know by adding comments to your order.
Defense Commissary Agency